Windows Remote Assistance - Create Desktop Icon and Copy over History

Windows Remote Assistance - Create Desktop Icon and Copy over History

Copy History

To copy over the Windows Remote Assistance history from one computer to another. 

On the old computer copy the file C:\Users\%username%\AppData\Local\RAExpertHistory.xml to the new computer in the same location. When you re-open Windows Remote Assistance, all of the history will be present. 

Create Desktop Icon via GPO

User Configuration (Enabled)

Preferences

Windows Settings

Shortcuts

Shortcut (Path: %DesktopDir%\Windows Remote Assistance)

Windows Remote Assistance (Order: 1)

General

Action

Update

Attributes

Target type	File system object
Shortcut path	%DesktopDir%\Windows Remote Assistance
Target path	%windir%\system32\msra.exe
Arguments	/offerRA
Start in	%windir%\system32
Icon path	%SystemRoot%\system32\msra.exe
Icon index	0
Shortcut key	None
Comment	Invite a friend or technical support person to connect
Run	Normal window

Common

Options

Stop processing items on this extension if an error occurs on this item	No
Run in logged-on user's security context (user policy option)	Yes
Remove this item when it is no longer applied	No
Apply once and do not reapply	No

Description

Creates Windows Remote Assistance Icon on users desktop for MIS support staff

Policy to set end client PC's to enable remote assistance.

Policy	Setting	Comment
Windows Firewall: Define inbound port exceptions	Enabled
Define port exceptions: "135:TCP:*:Enabled:Offer Remote Assistance"

Policy	Setting	Comment
Windows Firewall: Define inbound program exceptions	Enabled
Define program exceptions: " %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe:*:Enabled:Remote Assistance – Windows Messenger and Voice %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe:*:Enabled:Offer Remote Assistance %WINDIR%\SYSTEM32\Sessmgr.exe:*:Enabled:Remote Assistance System/Remote Assistance Policy Setting Comment Offer Remote Assistance Enabled Permit remote control of this computer: Allow helpers to remotely control the computer Helpers: DOMAIN\Domain Admins DOMAIN\Domain Users Policy Setting Comment Turn on session logging Enabled