Spiceworks report to tickets closed by user for the day
Open up SQLLitePro in my case I used SQLlite2009 Pro and then went to
C:\Program Files (x86)\Spiceworks\db\spiceworks_prod database
and then went to the users table and did a where clause to get my user id
WHERE email = 'username@domain.edu'
I then created my SQLlite query to show a report of total tickets processed for the day
SELECT tickets.id, tickets.summary, tickets.created_at AS 'Opened Date', tickets.due_at, tickets.closed_at, tickets.category, tickets.c_department AS 'Department' FROM ticketsWHERE tickets.closed_at>=date('now','-1 day') AND tickets.assigned_to = '7476'ORDER BY tickets.id;
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.